Return & Exchange

RETURN AND EXCHANGE POLICY

Items purchased from thoselayers are eligible for return/exchange, if returned within 8 days of delivery.

 

1) All Prepaid orders are eligible for free returns. All COD orders are only eligible for exchanges.

2) All items must be in their original condition – unworn, unused with the tag, labels & in the same packing.

3) Items purchased on combo offers/packs will have a 150rs charge for exchange/return. A scan code will be sent to you, or you can ship it to our warehouse address. Items purchased on clearance sale are not eligible for returns; however, if you receive a damaged product or the wrong product due to our error, we will replace it.

4) Refunds will be provided in your sourced account or as store credit.

5) Using discount codes does not make an item a final sale. The items can still be returned in accordance to it being a full priced or discounted product originally.

Please note : The pick-up be will attempted twice. If the courier company is unable to pick up the shipment. You will have to send the shipment back to the company address. Reverse Pick up is subject to availability of the service in your area pin-code.

 

How to cancel an order?

Call us! 93729 91966. You can cancel an order within 24 hours of placing one. Alternatively, mail us at hello@thoselayers.com as soon as possible and we'll attempt a cancellation before your order is processed further.

Step 1:

Maintain good condition. Items must be returned unused, unwashed, unworn with all original tags attached. Make sure you put the item(s) back in the original package in the same way it was delivered.

Step 2:

Raise a Return/exchange request from our Return and Exchange Centre

Step 3:

Our team schedules a pick-up that should take up to 3-5 days. In case of a size exchange, our team ships the new size(s) in parallel. For a returns that result in refund the product would have to reach our facility for quality inspection, refunds will be processed within 7 days after quality inspection.

If you face any issues, just mail us at hello@thoselayers.com and our team will be happy to guide you through the process.